Conflict Resolution

Conflict Resolution is a specific form of team training (see elsewhere on this site). In cases where team performance is severely hampered by internal strife that threatens to hot up and to escalate further, Frank gets called in. Frank would strategically place the protagonists of a dispute back into the setting from which the fire sprang, and then he would gradually initiate the projected turnaround by positively influencing the minds of those protagonists.

However, conflict resolution techniques are not a panacea. To resolve conflicts, a minimum dosage of goodwill is indispensable. As it stands, conflict resolution techniques provide the only proven mechanism that measurably helps resolve most conflicts. But a true challenge remains in each conflict: gaining the confidence of all those directly involved. And once that confidence has been won, a whole new scenario can unfold.